Why is that so hard, Comcast? I went to their website and had a customer service representative chat with me. I asked about getting just HBO, despite not having cable television service, just internet. Dude said that was cool, sent me a link to a $10 a month plan.

I was all HEY THAT’S GREAT! YOU SHOULD PROMOTE THIS MORE :) :) :)

Then I signed up and was taken to a new chat window. This is where things went awry. The screenshots below document my struggle.

I am then told that what a previous customer service representative told me would be $10 is now going to be $40 a month, plus a $35 installation that I have to wait for before my HBO needs could be fulfilled.

This is where my illusions of grandeur set in. Clearly.

I am now being a smarty pants little jerk. But I believe my reasoning is sound. Someone in the history of Comcast has gotten HBO without getting digital service. This has to have happened.

Next, Lira says: “You can talk to anyone from COmcast [sic] and no one will be able to add the channel is [sic] you do not have the cable service. Andrew, thank you so much for the time and interest. It has been a pleasure assisting such a wonderful and kind customer like yourself.”

OH OH OH this kitten’s got claws!

As my mother always taught me, ask for their boss.

“Our CEO is not taking in chats.” That’s probably the best response I’ve ever received. CEO Brian Roberts is apparently too busy to talk to me. I can assume that he’s spending his time trying to save NBC’s Thursday night programming and keep Community on the air. Right Brian? RIGHT?

Sigh. I just want to legally watch Game of Thrones.

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2. omgweb reblogged this from andymboyle and added:

   representatives....sit at home in your pjs with 5 or...chat...

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